Privacy Policy

1. Who we are

Given Systems LLC (“Given,” “we,” “us”) is a single-member Kentucky limited liability company based in Wilmore, Kentucky. We build custom software for small businesses, nonprofits, and churches. You can reach us any time at hello@given.systems or (740) 953-8770.

This policy explains what happens to information when you visit given.systems, when you get in touch, and when you become a client.

2. What this website collects: nothing

We mean that plainly. given.systems has no cookies, no analytics, no tracking scripts, no advertising pixels, and no contact forms. We do not build a profile of you, we do not know who you are, and we have nothing to sell to anyone because we never collected it.

Two ordinary technical notes, for completeness:

• Our host keeps standard server logs. The site is served by Cloudflare, which — like every web host on earth — processes routine request data such as IP addresses in order to deliver pages and block attacks. We do not use that data to identify visitors, and we do not combine it with anything else.
• Your browser does browser things. Fonts and page files load from our own domain. Nothing is fetched from third-party trackers.

3. The live demos run entirely on your own device

Everything on our demo floor is a working sample filled with made-up data. It runs in your browser and nowhere else. Nothing you type into a demo is transmitted, stored, or seen by us — close the tab and it’s gone. Please still don’t type anything genuinely sensitive into a demo, for the same reason you wouldn’t type it into a calculator you found on the internet.

4. When you contact us

If you text, call, or email us, we have whatever you chose to send — your name, your number or address, and what you told us about your project. We use it to reply to you and to do the work you’re asking about. That’s all. We don’t add you to a mailing list, we don’t sell or rent contact information to anyone, and we don’t share it with third parties except where it’s genuinely needed to do a job you’ve hired us for (and then only what’s needed).

5. If you’re a client

Client work is governed by your approved quote and the Working Agreement that comes with it, which control if anything here conflicts with them. Jobs agreed before 2 October 2026 keep the terms they agreed to. In summary:

• We access only what the job requires. Your data and credentials are used for your project and nothing else.
• We build with AI. Here’s what that means for your files. When an AI tool reads a file you’ve shared, the contents are sent to that tool’s provider to be processed. They don’t stay only on our computer. We keep the provider’s setting that stops your files being used to train its models turned off. We never use your files to train anything ourselves, and we never use one client’s files for another. Providers keep what they receive for a limited time under their own published policies, and may keep it longer if their safety systems flag it or the law requires. We don’t promise a provider keeps nothing. Your job’s Data Schedule names the tools, the setting, and each provider’s published retention, with the date we checked. Mark any file “no AI” and it stays out of every AI tool.
• Where your files live while we build. On one disk-encrypted computer that only Gabe uses; that computer’s regular backups, including an encrypted cloud backup in Gabe’s own password-protected account; the AI tools’ working history; and a draft preview only if you’ve agreed to one, kept behind a private sign-in or encryption. Never in a shared or public code repository, on this website, in a demo or case study, or with another client. Within 14 days after the 14-day fix window ends, we delete your files and working copies and tell you in writing. We keep the paperwork: the quote, invoices, signed documents, emails, and your handoff manual.
• If your finished tool includes AI. By default it doesn’t: the software we hand over has no AI in it and connects to no AI service. Some tools do have AI inside, when that’s what you asked for. In those builds the AI service runs on your own account and your own key. You control it, you can switch it off, and what you send through it is governed by that provider’s terms with you. Before we build it, we tell you which provider and exactly what the tool sends. Care + AI is the one exception: there the AI runs on our key and our bill, and if you ever leave Care it switches off or moves to a key of your own. The tool works fully either way.
• Your build page. During a project you get a private page on given.systems showing progress, documents, and invoices, reachable by private link rather than a login. Please don’t send confidential files through it; send them the way we agree on. Anything that does arrive there comes to us and is kept confidential. The page shows project status, never your confidential business data.
• Approving a quote. When you approve a quote on its private page, we record your name, title, and email, any billing contact and PO number you give, your answers, the time, a fingerprint of the exact terms you approved, your browser type, and your country as our host reports it. We don’t keep your IP address with the record. (A spam limit counts submissions per address for one hour, then forgets it.) You get a copy by email, and so do we.
• If something goes wrong. If we learn your files may have been accessed, disclosed, or lost without authorization, we tell you in writing within 72 hours: what happened, which files, and what we’re doing about it.
• Accounts we create are yours. Domains, hosting, email, and any third-party services set up during a build are created in your name and under your ownership. The one exception is an optional Care plan, where we carry hosting and the domain for you, and if you ever leave, every account moves into your name within 14 days. Otherwise, we don’t keep a key to your business.

6. Payments

Invoices are handled through Stripe. We never see, handle, or store your card number — Stripe processes payment details directly under its own privacy policy. We see only what any business sees: that an invoice was paid.

7. How long we keep things

We keep project records, correspondence, and the paperwork for work we’ve done as long as we reasonably need them for business and tax purposes. “Project records” means paperwork (quotes, invoices, emails), not your files: client files are deleted as section 5 describes. Credentials and access to your systems are removed at handoff. If you’d like something deleted, ask us — if there’s no legal or accounting reason to keep it, we’ll delete it.

8. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email hello@given.systems and a real person — Gabe — will answer. There’s no form and no ticket number.

9. Children

This site and our services are meant for businesses and organizations, and are not directed to children under 13. We don’t knowingly collect information from children.

10. Changes to this policy

If this policy changes, the updated version goes up on this page with a new date at the top. Material changes affecting existing clients get told to those clients directly, not buried here.

11. Contact

Given Systems LLC · Wilmore, Kentucky
hello@given.systems · (740) 953-8770

See also our Terms of Use.